Last updated October 9, 2024
Arby’s Restaurant Group, Inc. and its affiliated entities (“Arby’s”) cares about your privacy. We want you to be familiar with how we collect, use, disclose, and protect your personal information on https://arbys.ca/ and our mobile application. You accept this Privacy Policy when you access the Arby’s Canada website or mobile application and you agree to our Terms of Use and to our collection, use and disclosure practices. If you do not agree and consent as described in this Privacy Policy, please discontinue use of the website or mobile application.
Please click here for a translated version of our Privacy Policy in French. Veuillez cliquer ici pour une version traduite de notre politique de confidentialité en français.
Personal information we collect
Account Registration
When you register for an account on our website or app, we will collect your name, phone number, email address and birthday. We may also collect your gender if you choose to provide that information. We may use your information to:
· personalize and enhance our website and mobile app and your experience on our website and mobile app;
· to send you personalized information about our website or mobile application via email or SMS;
· to send you advertising or promotional material from us, our advertisers or business partners; and
· to contact you for feedback regarding us, our advertisers or business partners.
Contact Information
If you request information from us or wish to share an experience at one of our stores, we may collect your name, address, and email address, and any other information you may share, such as store location.
Promotional Events and Surveys
If you participate in a promotional event, we will collect information necessary to administer the event such as name, address and email address. When we co-sponsor a promotion with a third party, we will notify you at collection if a third party will obtain your personal information.
From time-to-time we may post surveys on our site. The surveys may request demographic information (such as age range, gender, areas of interest, and familiarity with our products and services) and customer feedback. Participation in these requests is completely voluntary and with each request you will have the choice of whether or not to disclose information. Such survey information will be used to improve the overall experience on our website and mobile app.
Cookies and Tracking Technologies
We use cookies and other tracking technologies to collect information about our website visitors and app users to understand user behavior such as assisting us to see what pages people visit on our sites, protecting against security and fraud, facilitating and measuring the effectiveness of advertisements and web searches. For instance, we may collect information on entry and exist points for our web site (referring URLs or domains), site traffic statistics, age views, impressions, operating system, browser type, IP address, and device ID. You may use your browser settings to adjust your cookie settings. If you block cookies, certain features on our website may not work.
Third Party Analytics. We use automated devices and applications, such as Google Analytics, to evaluate usage of our web site. We also may use other analytic means to evaluate our services. We use these tools to help us improve our services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. You may opt-out of Google Analytics by downloading and installing the Google Analytics Opt-Out Add-on for your web browser.
We use third parties such as network advertisers to serve advertisements on our web site and on third-party web sites or other media (e.g., social networking platforms). This enables us and these third parties to target advertisements to you for products and services in which you might be interested. Third-party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third-party cookies and other technologies are governed by each third party’s specific privacy policy, not this one. We may provide these third-party advertisers with information, including personal information, about you.
Users in Canada may opt out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance of Canada (“DAA Canada”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA Canada companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by NAI members. Opting out from one or more companies listed on the DAA Canada Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our web site or on other web sites. You may continue to receive advertisements, for example, based on the particular web site that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA Canada or NAI web sites, your opt out may not be effective. Additional information is available on the DAA Canada’s web site at http://youradchoices.ca/ or the NAI’s web site at www.networkadvertising.org.
Location
When you visit our website or mobile application, we may ask to collect your location information to provide location-based services such as locating nearby restaurants or identifying special offers that may be of interest to you. When you visit our website or app, you may choose not to allow us to use your location information.
Online Orders
If you make an order online or on the mobile app, our payment service provider will collect your payment information on our behalf. We will collect your name, address, phone number, email address and billing address to fulfill your order. Some information, including name and email, is shared with franchisees to complete your order. Some information, including name and address, is shared with service providers to fulfill and deliver orders.
Emails
To the extent permitted by applicable law or with your consent, we’ll email you occasional updates about new additions to this site as well as special offers you can take advantage of at your local restaurant If at any time you decide you’d rather not receive these type of emails, click the “unsubscribe” link found in the footer of every email sent from us.
Aggregate information
We combine and aggregate information such that it will not identify you. We may disclose or use any aggregate information that does not personally identify you.
How we disclose your personal information
We disclose information covered by this Privacy Policy to our fellow brands within the Inspire family (Baskin-Robbins, Buffalo Wild Wings, Dunkin’ Jimmy John’s, and SONIC Drive-In), and any future fellow brands. We provide this information for processing your purchases of or requests for products an services, providing advertising and marketing services, short term and temporary uses like non-personalized advertising, auditing related to ad impressions, ensuring security and integrity of your personal information, debugging to identify and repair errors that prevent existing intended functionality of our services, and detecting, investigating, or protecting against wrongful, fraudulent, or otherwise illegal activity.
We also disclose information covered by this Privacy Policy to service providers for fulfilling and delivering orders, helping you find one of our restaurants, processing payments, supporting our promotions, contests, gift cards, or loyalty programs, and providing communications, technical, analytical, web hosting, cloud hosting, and mobile application support, and other services on our behalf. We provide this information for processing your purchases of or requests for products and services, providing advertising and marketing services, short term and temporary uses like non-personalized advertising, auditing related to ad impressions, ensuring security and integrity of your personal information, debugging to identify and repair errors that prevent existing intended functionality of our services, and detecting, investigating, or protecting against wrongful, fraudulent, or otherwise illegal activity.
Disclosures required by law or to protect ourselves
We may provide your information to respond to a court order, subpoena, or government agency or investigatory body request. We may also provide your information to investigate potential fraud.
Business combinations or corporate reorganizations
We will disclose your information in connection with any actual or proposed corporate reorganization, merger, sale, or other acquisition or business combination. We will disclose your information in connection with any bankruptcy or similar proceedings.
Cross border disclosures
Arby’s is a United States-based organization. Your personal information may be stored, processed, or otherwise used by us, the multi-brand restaurant company Inspire Brands, Inc. and our fellow brands (Baskin-Robbins, Buffalo Wild Wings, Dunkin’ Jimmy John’s, and SONIC Drive-In), and any future fellow brands, agents or our service providers, both inside and outside of Canada. As a result, the applicable country’s courts, governments or law enforcement agencies could obtain disclosure of your information in accordance with that country’s or state’s laws.
We may otherwise provide your information as permitted by law.
Children’s Data
Our website and mobile application are not designed or intended for children under the age of majority (14, but may depend on your jurisdiction).
Security
We use physical, technical and administrative security measures to protect against loss, theft, unauthorized access, disclosure, use or modification of personal information. We require that our employees keep all personal information confidential and comply with our information security standards. We also require that third parties to whom personal information may be disclosed provide a level of security for such information that meets our standards. We will use reasonable efforts to assure that the confidentiality of information is maintained when we dispose of or destroy business records.
However, the internet is not a secure environment and we cannot 100% guarantee the security of your personal information; there is some risk that an unauthorized third party may find a way to circumvent our security measures or that information transmitted over the internet may be intercepted. Protecting the security of your login information is your responsibility.
Access and Accuracy
We will keep personal information as accurately, completely, and as up-to-date as is reasonably necessary and possible for the purposes for which it is to be used. Since you are providing your personal information directly to us, we will take care to enter your information accurately, but we typically will not make any further effort to verify its accuracy or to update. For example, if you provide your telephone number to us, we will assume it is correct. If you would like to request access to, or correction of, your personal information, or would like to withdraw consent to our processing of your personal information, please write to us at the address below.
Contact Us
If you have any questions, requests, or complaints regarding our privacy practices, you can contact us at:
1-800-599-2729
ATTN: Privacy Officer
Legal Department, 3 Glenlake Parkway, Atlanta, GA 30328